Terms & Conditions

By accessing this website you agree to these terms and conditions. If you do not agree to them, please do not use this website. www.spacetribe.com is provided solely for your personal use. You may not use this website for any commercial purpose.

 

ONLINE SHOPPING

Before you place an order you should read delivery information.
These pages form part of these terms and conditions, & contain important information about your order.

 

ORDER PROCESSING
Add your chosen goodies to your shopping cart, proceed to our online checkout, confirm your order & shipping address details.
When you choose to pay with credit card or Paypal, you will be taken to the secure website of 2Checkout.com, an authorized retailer for spacetribe.com, or Paypal's website.
Complete your order by entering your credit card information on the secure order page provided.
An order confirmation email will be sent to you acknowledging the exact details of your order.
A shipping confirmation email will be sent to you when your order is actually shipped from our Space Base, providing you with instructions on how you can track the status of your package, if applicable.

 

Order Status
Pending : Order received, awaiting payment clearance
Processing :  Your payment has been received & your order is being compiled for delivery
Shipped : Your order has been sent, you will get an email with tracking information
Denied : Your payment was declined
Cancelled : Your order has been cancelled

 

Tracking your order
You can easily check the status of your order by logging onto the "My Account" section. Your order will be shipped via a shipping company using package tracking technology such as DHL, UPS or EMS & you can use your tracking number to check the current location of your package.

When your order has been shipped from the Space-base in Bali, you will receive a confirming email that includes your package tracking number, if applicable.

 

Order Cancellation
If you wish to cancel your order please contact Space Tribe Customer Services by replying to your order confirmation email stating your intention to cancel the order & why you wish to cancel.

It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. Please return the order following the instructions contained within the email. Further details of our returns policy are detailed in returns procedure.

Order acceptance and the completion of the contract between you and Space Tribe will take place when your order is dispatched, unless you have cancelled the order in accordance with the instructions.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable, see product availability.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.


PAYMENT METHODS

We currently offer 4 payment methods.
 

Paypal (recommended)
will accept credit cards, debit cards & Paypal  .

2Checkout (recommended)

will also accept credit cards, debit cards & Paypal.
2CO, our authorized retailer, accepts payment by Paypal, American Express, Visa, Diners Club, JCB, and debit cards with the Visa logo. For non-US currency, payment options are limited to Visa & Master Card. If you are paying by credit card, then you must supply your credit card details when you place your order. Your credit card will be charged when we issue your invoice or on shipment of your products. We will not supply the products to you until your credit card issuer has authorised the use of your card for payment of the products ordered. If we do not receive such authorisation we shall let you know.

Bank Transfer
We also accept payment by bank transfer to our bank in Bali. If you wish to choose this payment option all details for payment will be sent to you by email . You can choose to pay in either US dollar, Euro or Indonesian Rupiah.
*Please note : Bank transfer takes longer to process & you will have to pay the bank transfer fees (about $30). Your order will be shipped on receipt of payment

Western Union
We also accept payment by Western Union. If you wish to choose this payment option, you must email your order to us, including item code & size, and your delivery address. All details for payment will be sent to you by email.
Please choose the bank transfer payment method during the checkout process & add a comment to your order that you would like to pay by Western Union. All details for payment will be sent to you by email.
*Please note : Western Union takes longer to process & you will have to pay the transfer fees. Your order will be shipped on receipt of payment.
 

Space Tribe does not accept cash by post or send orders to 'pay on delivery'.
 

PRICING & CURRENCY EXCHANGE POLICY
All prices shown on our website are based in US dollars.
You can choose to display the prices on our website in many other currencies
Please Note : The prices shown in all other currencies are for display purposes only.
All credit card  & Paypal invoices will be billed by default in USD, regardless of display currency.
During the checkout process you will get the opportunity to pay in other currencies, but we cannot guarantee the exchange rates will be exactly the same as the displayed prices.
If you do decide to pay in another currency than USD, the actual invoice total in your chosen currency will be displayed on your 2checkout or Paypal page.
 

Taxes
There is no sales tax or export tax on any order placed with Space Tribe.
 

Import Duty
We cannot be held responsible for any import taxes and duties levied by your local customs authority.
Sometimes you will be charged import tax, sometimes not, this is out of our control !
We will happily mark your package as a 'gift' or 'sample' to help reduce any import taxes, and provide a low value invoice for you to show your customs, if you request us to do so.

Product availability & presentation
We are a relatively small company with a ridiculously wide range of goodies, & we cannot keep huge quantities of everything in stock all the time, so we cannot guarantee that the items you order are all in stock when you make the order.
We are in charge of the entire production process of all Space Tribe goodies & if we are temporarily out of stock of an item you have ordered, we will do our best to manufacture your products within 14 days of the date of your order.
In this event, You will be notified by e-mail.

If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order.

All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions are only made with the customer's prior consent.

We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual colour.

 

SECURITY

Security of Transactions

We at Space Tribe take your security very seriously and encrypt consumer data, such as credit card numbers, when you order directly through the website. We transfer the encrypted data over the Internet using 128-bit Secure Sockets Layer (SSL) encryption technology to prevent third parties from reading the information you enter during our online Checkout process, so that your online shopping experience is safe and secure.
Please keep in mind that for your protection we do not store credit card numbers in our database. Once the transaction is complete, we have no way of accessing your credit card number. Additionally, if you are shipping an order to an address other than your billing address, your order may be delayed for verification.
 

Security of Email Correspondence
The website also invites you to contact Space Tribe via email, through the "Contact Us" pages. Email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. Please do not send sensitive information, such as credit card information, through email.
 

Data Protection
By placing your order, you agree that we may store, process and use data collected from your order form for the purposes of processing your order. Some of the information you provide to us will be passed to the companies we use for the shipment of products to you.
 

LEGAL STUFF!

Proprietary Rights
The Space Tribe logos and trademarks, as well as other marks, trade names, trademarks and logos on this website, are the properties of their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner.
 

Privacy & Security
The intellectual property rights in this website are owned and controlled by Space Tribe. All material featured and information provided on the website, whether text, music, or images, are protected by copyright, trademark and other intellectual property rights and are owned by Space Tribe. You may download, electronically copy or print any of the contents on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Space Tribe. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material.
 

Modification of Content
Accessing the website is entirely at your own risk !
Space Tribe attempts to ensure that the content on this website is complete and current but does not guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Space Tribe reserves the right to correct any error, inaccuracy or omission or to change or update the content without prior notice to you. Further, Space Tribe reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled, Space Tribe shall promptly issue a credit to your credit card.