Space Tribe Returns Policy

If you are not completely satisfied with your Space Tribe purchase for any reason, we're here to help.
You may return it to us within 30 days of receiving it for a full refund of the product price. You will be responsible for paying for the shipping costs to return your item.
If you prefer, we can exchange it for any item you choose of equal value from our webshop. In these cases we will pay the cost of shipping the replacement to you.

Returns conditions

  • To be eligible for a return, the item you are returning must be unused, unwashed, unworn & generally in the same condition that you received it, with all the tags and labels attached.
  • Shipping costs are non-refundable if the goods are not faulty.
    When we issue a refund, the cost of the shipping of your order will be deducted from your refund.
  • Returns are usually processed within 48 hours of being received.

Return address

To return your product, please send it to this address :
   Space Tribe / Pure Bali,
   Jalan Alam Sari, Gang Sedap Malam,
   Padang Sambian.
   Denpasar, Bali, 80177
   Indonesia

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
All refunds will be made via the original method of payment, within 3 working days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at webshop@spacetribe.com.