We believe in creating high quality, well made & long lasting goodies. If you are not completely satisfied with your Space Tribe order for any reason, just return it to us within 30 days of receiving it, in it's original unused condition, for a full refund of the product price. You can also exchange it for any item you choose of equal value from our webshop
Which size should I choose?
Each product page on our webshop has a detailed size guide.
Our clothes are designed for a youthful, fit bodies. If you are not sure which size to get or simply like your clothing a bit looser we suggest you order the larger size
What kind of fabrics do you use?
Space Tribe uses a wide range of fabrics, each with unique features & characteristics. To learn more, check the description on each product's page
What payment types do you accept?
We are happy to accept payment by credit card, debit card, paypal & Western Union.
Sorry,no Cash on Delivery (COD) or other payment methods are available at this time
What are the shipping costs?
We offer Free shipping for all orders over:
$200 South East Asia
$250 USA, UK, Europe, Australia, Canada, Japan
$350 - $450 Rest of the Planet
Free shipping on all CD's
Space Tribe's delivery charges are based on the weight of your order and your delivery address. There is a shipping calculator on the bottom of your cart page. If you add something to your cart you can see how much the delivery will cost by entering your country and post code. For more complete information please visit our shipping information page
Where do you ship to ?
Space Tribe sends their goodies to over 200 countries and at least one planet
Do I need to register with Space Tribe to make an order?
No, you are able to complete your order using guest checkout
What happens after I place my order?
After placing your order you will receive an e-mail or SMS confirmation. Space Tribe review your order to make sure your information is correct & that all the items you've requested are available for immediate delivery. If everything is OK, we send your order as soon as your payment has been confirmed & contact you with the tracking number
How soon will my order be delivered?
In-stock goodies are typically delivered to you in 5-12 business days. If you have ordered something that is temporarily out of stock we will back-order that item & ship as soon as it becomes available. Please Note: Allow a possible 28 days for delivery
What happens if an item is back-ordered?
We try to ensure that all our styles, sizes and colours are in-stock and available for immediate delivery. However, sometimes demand outpaces supply and we fall short. In these cases we will notify you by e-mail that an item in your order is back-ordered. As we are the producers, we make sure that back-ordered items are promptly re-stocked. Typically the delay will be no more than 1-3 weeks
Am I able to track my order?
Yes. Space Tribe will email you with a tracking number when your order is shipped so you can follow your order's journey on the courier's website
Can I change an order I have already made?
You are able to change or add to an order providing it has not already been shipped. Please contact us to let us know what you wish to change
What is your returns procedure?
If you wish to return something, please visit our returns page & fill in the form there. We will email you a returns number & complete details how to send you order back to us. All returns need to be shipped back to our Space Base in Bali, Indonesia at your cost. If you are exchanging an item, Space Tribe will pay the cost to send you the replacement item from Bali
How can I cancel my order?
You can cancel your order for a full refund at any time, providing we have not already sent the order. If we have already sent your order we will have to handle it as a return. Please contact us to let us know if you want to cancel your order
Why am I not receiving any e-mail confirmations?
Please check your "spam" filter settings. By rejecting unwanted junk e-mail, you may be inadvertently blocking our messages. Some web-based e-mail (such as Yahoo, Google, or Hotmail) may block e-mail from unknown senders; you may need to deactivate these settings or check your "junk mail" folder. When you get an e-mail from Space Tribe, we suggest you choose to "allow sender". This will permit future e-mail from us to reach you without further problems
Why can't I add items to my cart?
Your web browser may have 'cookies' disabled. What's a cookie you ask? It's a delicious munchie, but it's also a small file stored on your computer that keeps track of what you're doing on our web site. This file allows us to 'remember' what's in your cart. Some people are worried that cookies can be used for profiling or even planting viruses. Space Tribe does not do anything dodgy with your cookies!
For most of our product range we recommend that you machine wash the garment inside-out in warm water (no hotter than 40°C ), and hang-dry. Use a colour friendly detergent, no bleach, do not tumble dry
Each product page has precise washing instructions
All other questions
If you did not find an answer to your question here, please send us a message from our contact page. We will get back to you quickly!